Frequently Asked Questions

There are two ways you can book an appointment with us. You can either:

1. Call us on 0418 140 916
2. Book via our booking form here, and include your name, phone number, location, email and job details

If you book online we will contact you when the next available operator is free.

When it comes to faults or breakdowns of your air conditioning system or gas heater, Mr Emergency Heating and Cooling Perth will always aim to arrive at your home within 30 minutes* of your call. Our commitment to providing a prompt response extends to all types of jobs, regardless of their urgency. However, there are instances when our team is fully occupied or unforeseen delays arise. In such cases, if we cannot reach you within half an hour, we will prioritise the fastest response time available for same day service.

We certainly are. You can get in contact with Mr Emergency Heating and Cooling Perth 24 hours a day, 7 days a week, 365 days a year. Public holidays and weekends included. We know that our services are essential and emergencies cannot wait. Mr Emergency Heating and Cooling Perth takes no days off.

Mr Emergency Heating and Cooling Perth does not charge extra for attendance after hours, including weekends and public holidays. We’re proud to offer upfront, fixed-price quoting that does not change because of the time of day or day of the week. This ensures that all customers can enjoy the same high standard of service.

As every job is different to the next, Mr Emergency Heating and Cooling Perth does not provide standardised pricing. To ensure you receive the most accurate quote for our services, we’ll send a heating and cooling technician to your home to first complete an onsite inspection of the job at hand. Only once they’ve completed that assessment will we provide you with an upfront, fixed price quote for our services.

As we do not have any technicians based in the office, we are unable to offer quotes over the phone, or on social media.

We are happy to offer a 12-month workmanship warranty on all of our heating and cooling services. This gives you the opportunity to reach out to us again for a follow-up service or repairs at no extra cost if anything fails within a 12-month duration. Just be aware though, that some situations may be an exception.

Mr Emergency Heating and Cooling Perth offers a range of payment options. We accept cash, cheque and card payments, including Visa, Mastercard and American Express. We also work with Buy Now, Pay Later providers Humm and Zip to offer convenient finance options** payment plans to eligible customers. Approval can often be granted within minutes.